Shipping Methods

1. IN HOW MANY DAYS WILL I RECEIVE MY ORDER?

CAPRISTORES guarantees you the best, in terms of quality and time, of transporting the products to their destination, knowing that it is very important for its customers to receive a product of perfect quality and on the other hand in the time frames they expect.

SHIPPING METHODS

Our shipments to GREECE are:

Through courier General Post & Speedex

For CYPRUS and EUROPEAN UNION COUNTRIES:

Via courier General Post
Through ELTA

For Greece :

Orders placed before 1pm leave us the same day. Orders placed after 1pm are dispatched the next working day. The distribution of shipments in Greece takes place from 10:00 to 18:00 from Monday to Friday.
No deliveries are made on Saturday.
Delivery on Saturday can only be made after consultation with us and has an additional charge of 3 euros.
Orders are not dispatched / processed and delivered on Sundays and holidays.
Product prices include VAT.

For Cyprus & European Union countries:

By courier

On a weekly basis, orders are shipped every Wednesday. Shipments are distributed from 9:00 a.m. to 5:00 p.m., Monday to Friday.

Via ELTA

On a weekly basis, orders are shipped every Monday and Thursday

DELIVERY TIMES

The delivery time of your order is:

Hellas :

1-2 working days within Attica

1-3 working days in the rest of Greece

1-5 days in hard-to-reach areas

Cyprus and European Union countries:

2-12 business days depending on shipping method

Other countries:

After consultation with the store on phone 2421313472 (Monday-Friday 10:00-18:00) or capristores@yahoo.gr.

During sales periods, shipping and receiving can be extended up to 4 working days.

The estimated delivery time is indicative and counts from the day of dispatch. Working days exclude Saturdays, Sundays and public holidays.

CAPRISTORES is not responsible for shipment delays caused by weather conditions, international customs issues or any other circumstances beyond its control.

2. WHAT ARE THE SHIPPING COSTS?

Shipping cost

FREE SHIPPING FOR ALL SHIPMENTS OVER €100

(APPLIES TO SHIPMENTS WITHIN GREECE)

Shipping includes 24% VAT

Greece	Courier SPEEDEX, GENIKI TAXIDROMIKI	Simple Shipping	5€ Est. Delivery Time: 1-5 Work Days
Cyprus	Courier GENIKI TAXIDROMIKI	Simple Shipping	18€ (0-5kg) Est. Delivery Time: 8-10 Work Days 25€ (5-10kg) Est. Delivery Time: 8-10 Work Days
Cyprus	Courier GENIKI TAXIDROMIKI	Express Delivery Shipping	28€ (0–2kg) 32€ (3kg) 38€ (4kg) 42€ (5kg) Est. Delivery Time: 2-5 Work Days
	Greek Postal Office (Fast Parcel Cyprus)	Registered Shipping	20€ (0-2kg) 35€ (2-5kg) Est. Delivery Time: 5-12 Work Days
Countries of the European Union	Courier GENIKI TAXIDROMIKI (FRANCE EXCLUDED)	Simple Shipping	35€ (0-2kg) Est. Delivery Time: 3-5 Work Days 55€ (2-5kg) Est. Delivery Time: 3-5 Work Days
	Greek Postal Office	Simple Registered Shipphing	30€ (0-2kg) Est. Delivery Time: 7-9 Work Days 40€ (2-5kg) Est. Delivery Time: 7-9 Work Days
	Greek Postal Office	EMS (Express Mail Service) (FRANCE EXCLUDED)	45€ (0-2kg) Est. Delivery Time: 1-3 Work Days 60€ (2-5kg) Est. Delivery Time: 1-3 Work Days
France and Great Britain	Greek Postal Office	SPM (Special Priority Mail)	55€ (0-2kg) Est. Delivery Time: 1-3 Work Days 95€ (2-5kg) Est. Delivery Time: 1-3 Work Days
Rest of the World	Upon Consultation

3. HOW CAN I TRACK THE PROGRESS OF MY ORDER?

For shipments within Greece, upon completion of your order, you receive an informative e-mail that confirms its successful completion and gives you the shipment number so that by entering the website of the respective courier company (SPEEDEX, General Post) you can track its progress your parcel. In international shipments, the consumer has the possibility to track his order through the tracking number provided by the postal company with a relevant e-mail after the completion of his order.

4. CAN I PICK UP FROM A PARTNER COURIER STORE IN MY AREA?

Of course. During the steps to complete the order, you can select 'pick up from the store of the courier company (SPEEDEX, General Post) in my area'. This means that you can receive the parcel within the next 10 days from the particular store.

5. THE DELIVERY OF MY ORDER HAS BEEN DELAYED. WHAT SHOULD I DO;

In the event that the delivery has been delayed more than the expected period defined, you should contact via e-mail at capristores@yahoo.gr or by phone at 2421313472 (Mon.-Sat. 10:00-18:00) (except holidays )

6. WHAT HAPPENS IF I AM ABSENT DURING THE DELIVERY OF MY ORDER?

If the goods arrive at their destination and there is no person to collect them, then the courier company (SPEEDEX, General Post) will make two more attempts, in the next working days, to deliver the product to you, leaving you a notification to contact their representative. The window of time to contact them and determine the reshipment of the product to you is 3 working days. After the specified period of time, the product is automatically returned to us and registered as a refusal.

Reshipping incurs new shipping costs.

We would like to inform you that for the best possible service, if you are employed and do not have someone to collect the product at your home, we recommend that you declare your work address as the place of product collection, as the goods can be delivered from 9:00 a.m. to 5:00 p.m., hours when you will most likely be away from home. Also, if there is an inability to receive, please contact us so that we can help to serve you better.

Tips for your best service

->Always fill in your mobile phone number.

->In the comments of the order, fill in everything that may be useful (e.g. floor, name on the bell, preferred delivery times every 4 hours and company name if you want the delivery to be made at the workplace).

Select wishlist