Returns and Cancellations

If for any reason you are not satisfied with your purchase, all or part of the products can be returned. You can choose to exchange with another size or color, exchange with another product, or be issued a credit invoice for a later purchase.

Product returns are accepted within 15 days from the date of receipt of the order by filling out the return request that you will find on the site and after notifying us by phone within 24 hours of receiving your order at 2421313472.
A necessary condition for a return to be accepted is that the product must be in the same perfect condition in which you received it (ie not worn, damaged, not washed or worn beyond testing) with tags and original packaging .
all returns must be accompanied by the retail receipt

and in the event of an invoice being issued at the time of purchase, the return must be made with a delivery note.

Returns are not accepted on

– custom products,

- products that have the indication in their description "OFFER" and in

- products that have the indication in their description "NON-RETURNABLE".

The customer is solely responsible for returning the products to our warehouse. That is why you must make sure that the product is very well packaged when returning it.
CAPRISTORES reserves the right to refuse returns when during the detailed quality control of the products returned to our warehouse a defect is found. In this case, Customer Service will contact you about the procedure to be followed to return the product to the shipping address of the original order.
For hygiene reasons, our company DOES NOT ACCEPT RETURNS on swimwear, leggings, bodysuits, tights and earrings.
Products to be returned are sent exclusively to the following address:

Store

CAPRI

Ermou 183-185

38221, Volos

Phone: 2421313472

After 15 days from the date of receipt, no returns are accepted.

2. WHAT IS THE RETURN PROCEDURE

In the case of a return of the garment and after you have informed us by phone, you fill in the return request that you will find on the site in customer support in order to inform us in writing of the reasons for the return and the way you want us to serve you and make sure that we receive the return you within 15 days of receiving your order.

On the Return Form you are given the following alternatives:

A) Exchange with another product

We will do our best to replace the product you have returned to us, whether the product is found to be defective (same code, size or color changeable), the wrong code was sent to you, or the size is not right for you.

You place a new order in the comments of which you write "by change". As soon as we receive your return, the new order leaves us. If the value of the new purchase is greater than the value of the products you return to us, you pay the difference upon receipt plus the costs of the cash on delivery which are €2.50 and the transport costs which are €5.00 (even if the value of the product that you requested as a replacement is more than €100 – Free shipping for a value over €100 is only valid for the first purchase and not for an exchange or replacement shipment). If the value of the new purchase is less, only the shipping charge applies and we issue you a credit note for the amount obtained after shipping, for subsequent purchases. A change to a product can only be made once.

B) Issuing a credit card

Credit to the account you have created in our online store, equal to the value of the product you returned with the intention of using it for a subsequent purchase. The credit is activated from the moment we receive your return and you are informed by phone from our returns department. (Please fill out the form on the site under Customer Support "Return Request"). The credit can be used within 6 months from the return date.

C) Refund

REFUNDS ONLY

IN THE EVENT OF A DEFECTIVE PRODUCT AND OUR FAILURE TO REPLACE IT TO YOU or
WRONG PRODUCT SHIPPED AND WE ARE UNABLE TO SEND THE CODE YOU WANT

The amount refunded if the above conditions are met is the value of the product and not the cash on delivery and shipping costs.

Your refund will be made within 8 working days of the date we receive your return either to the credit card you paid with or to the Paypal account from which the payment was made or to the bank account you indicate to us at return request. (Please complete the Refund option on the return request)

3. HOW DO I KNOW THAT THE RETURNED PRODUCT HAS BEEN RECEIVED?

When the product arrives at our warehouses you will be informed by phone from our returns department.

4. WHO IS BOUND FOR RETURN COSTS?

COSTS OF RETURNS

In the event that the reason for the return concerns an error on our company's part, CAPRISTORES undertakes to resend the courier to the address you have specified for receiving the order at its own expense. In the event that you wish to return your order without our company being at fault, then the return costs as well as the costs of the new receipt are borne by you and an additional €2.5 in case you want to pay any difference by cash on delivery.

Every return is made via courier (General Post, Speedex) declaring a recipient charge to the courier company. Return costs are €5 for Greece and will be added to your new order.

In case you choose other transport companies, we cannot guarantee the delivery times of the products you return to us.
From the moment the product leaves you and via courier (General Post, Speedex) CAPRISTORES receives it within 3-5 working days for returns from Greece and 5-10 working days for returns from foreign countries.
After we receive the product, we will immediately process your request and inform you by phone how to process it. CAPRISTORES wanting to offer you the best possible service gives you the right to submit any complaint electronically by sending an email to capristores@yahoo.gr.

5. HOW CAN I REFUND A GIFT?

If you have received a gift from CAPRISTORES and wish to return it, fill in the return request that you will find on the site in customer support. Please note that gifts can only be exchanged for items of equal or greater value. Credit balance and refunds not applicable.

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