Frequently Asked Questions
- Select the products you are interested in and add them to the cart.
- Once you add a product, you have the option to continue adding other products.
- If you want to remove a product, open your cart by tapping its icon.
- To complete your order place the cursor of your order and press the arrow SEE THE CART or just click on the basket icon (top right of the screen).
- You have the option to complete your order either as a visitor by filling in the required fields, or if you have an account and you are a registered user, through it, simply by entering the email and password, or create a new account at that time by stating email and other necessary information. To proceed to the next step, press the button that appears CHECKOUT.
- Fill in the shipping details and billing details as requested. To proceed to the next step, click the button that appears CHECKOUT.
- Then click for final order check and completion. Before completing the registration of the online order, please make sure that you have entered all the required details correctly.
- Once you place your order, you will receive a confirmation e-mail detailing all the details. Please note the order number in case you need to contact us, check the correctness of the registration confirmation information and inform CAPRISTORES in writing (no later than 2 hours after receiving the electronic notification) of any error, otherwise the confirmation details will be applied as is.
For any order cancellation (in whole or in part) you will need to email email@example.com, or call 2421313472 (Mon.-Sat. 10: 00-18: 00). This possibility is given to you, strictly, for 1 hour after the order is placed and before we manage to process it. After this time point can not be canceled and you can now return and change your order after first receiving it. In this case you will be charged with shipping and return costs.
- By phone at 2421313472 (Mon. – Sat. 10: 00-18: 00)
- Via e-mail at [email protected]
In this case contact us via e – mail ( firstname.lastname@example.org) or by phone at 2421313472.
CAPRISTORES ensures the most complete, in terms of quality and time, delivery of products to their destination, knowing that it is very important for its customers to receive a product on the one hand excellent quality and on the other hand in the time frames that await it.
METHODS OF SHIPPING
Our shipments to Greece are made via SPEEDEX courier, for Cyprus via SPEEDEX or ELTA courier while for countries outside Greece only with ELTA courier.
For Greece :
- Orders placed by 13:00 leave us the same day. Orders placed after 13:00 are shipped the next business day. Shipments are distributed in Greece from 10:00 to 18:00 from Monday to Friday.
- No deliveries are made on Saturday.
- Delivery on Saturday can only be made after consultation with us and has an additional charge of 3 euros.
- Shipments / handling and order deliveries are not made on Sundays and holidays.
- VAT is included in the prices of the products.
On a weekly basis or orders are shipped every Wednesday. Shipments are delivered from 9:00 to 17:00, from Monday to Friday.
The delivery time of your order is:
- 1-2 working days within Attica
- 1-3 working days in the rest of Greece
- 1-5 days in inaccessible areas
- 1-7 working days
- 5-10 working days
Other countries :
After consultation with the store at 2421313472 (Monday – Friday 10: 00-18: 00) or at email@example.com
In a period of discounts the shipment and in parallel can be extended up to 4 working days.
Estimated delivery time is indicative and counts from the day of shipment.
Saturdays, Sundays and public holidays are excluded from working days.
CAPRISTORES is not responsible for any delays in shipments caused by weather conditions, international customs matters or any other circumstances beyond its control.
FREE SHIPPING FOR ALL SHIPPING OVER 100 € (VALID ONLY FOR SHIPPING WITHIN GREECE)
- GREECE The shipment is made with the transport SPEEDEX courier with simple shipment and cost 5 €
- CYPRUS The shipment is made with the transport SPEEDEX courier with simple shipment 20 €
- EUROPEAN UNION The shipment is made with the transport “” with simple shipping and cost 30 € and with fast shipping with 50 €.
- OTHER COUNTRIES By arrangement
In case the delivery is delayed more than the expected time limit you should contact via e – mail στο firstname.lastname@example.org or by phone at 2421313472 (Mon.-Sat. 10: 00-18: 00) .
The CAPRISTORES , guided by your convenience and immediate service, has the following payment methods:
COD CASH (only for Greece)
This option only applies to shipments within Greece and the additional cost is € 2.50. Payment for the product is made to the employee of the transport company ( courrier ) at the time of receipt.
Make sure someone is present between 09:00 and 17:00 to sign and pay for the delivery.
(We inform our customers that in case an order is not missed, the next ones should be made using a debit / credit card, PAYPAL , or deposit in the company account If any of the following orders have cash on delivery as a method of payment, it will be canceled immediately without notice.)
CREDIT / DEBT CARD CHARGE
The cards we accept are the following:
VISA and MASTERCARD
Your debit / credit will be charged on the day of the start of the ordering process. Η www.capristores.gr has taken all necessary measures to secure your transactions through your card and does not process or store any credit card information.
For purchases over 50 € you have the right to pay in 4 installments. There is no payment in installments on products that are at a discount or offer.
DEPOSIT / TRANSFER TO BANK ACCOUNT
- Account number : 0026 0078 44 0201240448
- IBAN account: GR7002600780000440201240448
- SWIFT BIC: ERBKGRAA
- Beneficiary: B . TSOURAPA AND CO OE
- Account number : 157 440759-85
- IBAN account : GR760110 1570 0000 1574 4075 985
- SWIFT BIC: ETHNGRAA
- Beneficiary: V. TSOURAPA AND CO OE
The amount collected in the account of CAPRI OE should correspond to the exact price of your order. Any bank charges should be covered by the customer. Please indicate your order number on your payment to avoid delays. Also note that your order will be processed as soon as your payment is confirmed. This can take up to two business days, depending on the bank process.
ATTENTION : when the deposit is made by any other bank, Greek or foreign (except EUROBANK ), at the end of the transfer the customer will he must choose to bear all the costs of the transfer.
(valid for Greece and Cyprus)
By choosing to pay via Paypal you will be taken to the world-renowned website for the security of its transactions, where you can pay either without an account using your debit / credit card or through the Paypal your account. The process is completed in a very short time and during this time, no personal information (including your card details) is stored in the CAPRISTORES .
There are several possible reasons why your credit card will not be accepted. In this case you should contact your bank for information.
Returns & Cancellations
- Return of products is accepted within 10 days from the date of receipt of the order by completing the return request that you will find on the site and after notifying us by phone within 24 hours of receipt of your order at 2421313472.
- A prerequisite for a return to be accepted is that the product is in the same excellent condition in which you received it (ie not damaged, damaged, washed or worn beyond the test) with the labels and original packaging.
- any return must be accompanied by a retail receipt
- Returns are not accepted on
- custom products,
- products that are on offer or discount and have the indication in their description ‘‘ OFFER ’’ and in
- products marked “NOT RETURNED” in their description.
- The responsibility for returning the products to our warehouse lies solely with the customer. That’s why you need to make sure the product is very well packaged on return.
- CAPRISTORES reserves the right to refuse returns when a detailed quality control of the products returned to our warehouse reveals a defect. In this case, Customer Service will contact you for the procedure to be followed for the return of the product to the shipping address of the original order.
- For hygiene reasons, our company DOES NOT ACCEPT RETURNS on swimwear, leggings, bodysuits, tights and earrings.
- Products to be returned are shipped exclusively to the following address:
After 10 days from the date of receipt, no return is accepted.
The Return Form gives you the following alternatives:A) Change to another product We will do our best to replace the product you returned to us, whether this product is defective (same code, resizable or color-coded), sent you the wrong code, or the size is not right for you. You place a new order in the comments of which you write “by change”. As soon as we receive your return the new order leaves us. If the value of the new purchase is greater than the value of the products you return to us, you pay the difference upon receipt plus the cash on delivery costs which is € 2.50 and the shipping costs which are € 5.00. If the value of the new market is lower we return the difference. Product change can only be done once. B) Issuance of credit card Credit to the account you have created in our online store, equal to the value of the product you returned in order to use it for the next purchase. The credit is activated from the moment we receive your return and you are informed by phone by our returns department. (Please fill in the Credit option in the special “Return Form”). The credit can be used within 6 months from the date of return and not for the purchase of discounted products and products on offer. C) Refund MONEY RETURN IS ONLY ONE
- IN CASE OF DEFECTIVE PRODUCT AND IMPOSSIBILITY ON OUR PART TO REPLACE IT OR
- SHIPPING WRONG PRODUCT AND IMPOSSIBILITY OF US SENDING THE CODE YOU WANT
- In case the return reason concerns a mistake of our company, CAPRISTORES undertakes to resend courier at the address you have assigned to us for the receipt of the order at its own expense. In case you wish to return your order without the fault of our company then the return costs as well as the costs of the new receipt are borne by you and an additional 2.5 € in case you want to pay any difference by cash on delivery.
- Every return is made exclusively through SPEEDEX courier (GREECE) or ELTA courier Door-to-Door (Cyprus-European Union) stating the recipient’s charge to the company courrier . Return costs are 5 € for Greece and will be added to your new order.
- In case you choose other transport companies, we can not guarantee the delivery times of the products you return to us.
- Once the product leaves you and via SPEEDEX courier the CAPRISTORES receives it within 3-5 working days for returns from Greece and 5-10 working days in case of returns from foreign countries via ELTA courrier .
After receiving the product, we will process your request immediately and will inform you by phone about how to process it. CAPRISTORES wanting to offer you the best possible service gives you the right to submit any complaint electronically by sending email at email@example.com .