Returns & Cancellations
- Return of products is accepted within 10 days from the date of receipt of the order by completing the return request that you will find on the site and after notifying us by phone within 24 hours of receipt of your order at 2421313472.
- A prerequisite for a return to be accepted is that the product is in the same excellent condition in which you received it (ie not damaged, damaged, washed or worn beyond the test) with the labels and original packaging.
- any return must be accompanied by a retail receipt
- Returns are not accepted on
- custom products,
- products that are on offer or discount and have the indication in their description “ OFFER ” and in
- products marked “NOT RETURNED” in their description.
- The responsibility for returning the products to our warehouse lies solely with the customer. That’s why you need to make sure the product is very well packaged on return.
- CAPRISTORES reserves the right to refuse returns when a detailed quality control of the products returned to our warehouse reveals a defect. In this case, Customer Service will contact you for the procedure to be followed for the return of the product to the shipping address of the original order.
- For reasons of hygiene, our company DOES NOT ACCEPT RETURNS on swimwear, leggings, bodysuits, tights and earrings.
- Products to be returned are shipped exclusively to the following address:
The Return Form gives you the following alternatives:A) Change to another product We will do our best to replace the product you returned to us, whether this product is defective (same code, resizable or color-coded), sent you the wrong code, or the size is not right for you. You place a new order in the comments of which you write “by change”. As soon as we receive your return the new order leaves us. If the value of the new purchase is greater than the value of the products you return to us, you pay the difference upon receipt plus the cash on delivery costs which is € 2.50 and the shipping costs which are € 5.00. If the value of the new market is lower we return the difference. Product change can only be done once. B) Issuance of credit card Credit to the account you have created in our online store, equal to the value of the product you returned in order to use it for the next purchase. The credit is activated from the moment we receive your return and you are informed by phone by our returns department. (Please fill in the Credit option in the special “Return Form”). The credit can be used within 6 months from the date of return and not for the purchase of discounted products and products on offer.
- IN CASE OF DEFECTIVE PRODUCT AND IMPOSSIBILITY ON OUR PART TO REPLACE IT OR
- SHIPPING WRONG PRODUCT AND IMPOSSIBILITY OF US SENDING THE CODE YOU WANT
- In case the reason for the return is a mistake of our company, CAPRISTORES undertakes to resend courier at the address you have specified for us to receive the order at its own expense. In case you wish to return your order without the fault of our company then the return costs as well as the costs of the new receipt are borne by you and an additional 2.5 € in case you want to pay any difference by cash on delivery.
- Every return is made exclusively through SPEEDEX courier (GREECE) or ELTA courier Door-to-Door (Cyprus-European Union) stating the recipient’s charge to the company courrier . Return costs are 5 € for Greece and will be added to your new order.
- In case you choose other transport companies, we can not guarantee the delivery times of the products you return to us.
- Once the product leaves you and via SPEEDEX courier the CAPRISTORES receives it within 3-5 working days for returns from Greece and 5-10 working days in case of returns from foreign countries via ELTA courrier .
After receiving the product, we will process your request immediately and will inform you by phone about how to process it. CAPRISTORES wanting to offer you the best possible service gives you the right to submit any complaint electronically by sending email στο email@example.com .
If you have received a gift from CAPRISTORES and wish to return it, just follow the instructions on the Change Card included in your gift. Please note that gifts can only be exchanged for items of equal or greater value. Credit balance and refunds do not apply.